7 - 8 March 2017
Mandarin Orchard Singapore, by Meritus, Singapore

Main Conference Day Two

8:30 am - 9:00 am Registration & Morning Networking

9:00 am - 9:10 am Chairperson's Opening Remarks

Talent Management

9:10 am - 9:50 am Case Study of OMD New Zealand: Driving Business Value by Cultivating a Talent Driven Organisational Culture

Adriana Botha, People & Development Director,OMD
  • Translating business strategy into business performance plans
  • Turning the organisational culture around in less than two years to improve overall organisational health, such as reducing turnover from 52% to 18% and reducing average cost per hire by 50%
  • Retaining talent by cultivating a talent driven organisational culture resulting 100% retention of talentand 90% of employees saying that "the best thing working for OMD is its culture and people"

Adriana Botha

People & Development Director

9:50 am - 10:30 am Recruiting your Best Talents via Social Media Platforms

Suzanne Custerson, Regional Head of Talent Acquisition, Asia,Manulife Financial
The 2015 LinkedIn report Global Recruiting Trends 2016 found that 47% of the 3,894 HR professionals surveyed highlighted social media as an effective employer branding tool.
  • Devising an effective social-recruiting strategy that targets relevant audiences offering key insights about the company, culture and available opportunities
  • Implementing an internal interface for HR professionals to simplify social media collaboration
  • Evaluating cost-effective channels and tools for promoting employer brand
  • Can we really measure the improvements? Discussing the key metrics from social media to bottom line.

Suzanne Custerson

Regional Head of Talent Acquisition, Asia
Manulife Financial

10:30 am - 11:00 am Morning Refreshment & Networking Break

11:00 am - 11:40 am Strategizing the Future of Integrated HR Delivery Model

Meghna Shukla, General Manager, Talent & OD, Asia Middle East Africa,Fonterra
  • Listing the capabilities that will allow your organizations to transition HR from a traditional transactional role to a business advisory role
  • How to strategize in achieving processes optimisation, operational excellence & extraordinary employee experience
  • Identifying current and future organisational needs that are critical for success
  • Deriving an effective mechanism to mensure and monitor business value

Meghna Shukla

General Manager, Talent & OD, Asia Middle East Africa

11:40 am - 12:00 am HR Tech Interactive Discussion Groups (IDGs)

Alvin Mark Yapp, Corporate Affairs Director,BusAds Pte Ltd
Lasting 40 minutes each, these interactive roundtables are a fantastic opportunity for you to voice your opinions, share experiences and ask the questions that are most pertinent to you and your organisation. Not only will you walk away with customised solution to your questions, you will also make new contacts along the way.

Roundtable Topic A:
NEXT GENERATION TALENT DEVELOPMENT: Improving Income Mobility through Regional Collaboration
  • Effective collaboration on identical initiatives within a region by working in tandem with economic development corporations and workforce development boards
  • How to align strategies leveraging funding and seek regional integration from multiple sources
  • Developing a larger multi-partner pool of partners for growth and long-term sustainability

Roundtable Topic B:
CUSTOMER EXPERIENCE: Building world class shared services focused on quality customer service
  • Building shared services that truly make a positive impact on customer service delivery
  • Improving customer loyalty, reducing costs, and generating revenue through an extensive portfolio of capabilities
  • Automating processes effectively to track and optimize the customer experience
  • Providing customized solutions which optimize efficiency, minimize risk and support profitable decision making

Alvin Mark Yapp

Corporate Affairs Director
BusAds Pte Ltd

12:20 pm - 1:20 pm Lunch & Networking Break

1:20 pm - 2:00 pm Hiring Talent based on Capability vs. Competency

Alan Valliappan, Regional Recruting Manager - JAPAC,Halliburton
  • Differentiating capability and competency to identify the differences and connections
  • Being open-minded to assess potential candidates instead of simply matching experience with the job description to decide whether he/she is qualified
  • Tackling the challenges of competency based hiring to ensure a talent pool while setting up 2 green field manufacturing facilities

Alan Valliappan

Regional Recruting Manager - JAPAC

Future HR Delivery Models

2:00 pm - 2:40 pm Case Study: Attaching Great Importance to Occupational Health and Well-being to Enhance Employee Productivity and Engagement

Andrew Epaphroditus Tay Swee Kwang, Director (Health & Productivity) - EHS&S Shared Services,GlaxoSmithKline Pte Ltd
  • Case Study of GSK Energy & Resilience Programme: Maintaining the appropriate level of resilience and energy to sustain employees’ health and productivity
  • Assessing and reducing risk throughout all working activities to prevent workplace incidents before they occur
  • How the Chronic Disease Management Programme helps employees to do more, feel better and live longer

Andrew Epaphroditus Tay Swee Kwang

Director (Health & Productivity) - EHS&S Shared Services
GlaxoSmithKline Pte Ltd

2:40 pm - 3:10 pm Afternoon Refreshments & Networking Break

3:10 pm - 3:50 pm Case Study: Strategising the Future of HR delivery model at ANZ

Nicola Hutton, Head of HR Philippines,ANZ Bank
  • Leveraging information technologies to achieve processes optimisation, operational excellence & extraordinary employee experience
  • Identifying current and future organisational needs that are critical for success
  • Deriving an effective mechanism to measure and monitor customer satisfaction

Nicola Hutton

Head of HR Philippines
ANZ Bank

3:50 pm - 4:30 pm Future-Proofing Your Shared Services via Value Optimisation & Strategic Expansion Programs

Rajani S, AGM - HR Automation and HR Shared Services,Crompton Greaves
  • Examining new ways organisations are evolving shared services beyond back-office tasks and into strategic service delivery 
  • How can shared services effectively match rapidly changing business needs without sacrificing service quality or cost-effectiveness?
  • Incorporating strategic services such as labour relations, data analytics, retirement services into an existing shared services model - Identifying what works for your shared services and how to implement it

Rajani S

AGM - HR Automation and HR Shared Services
Crompton Greaves

4:30 pm - 4:40 pm Closing Remarks from the Chairperson

4:40 pm - 4:40 pm End of Conference